NHS (Part 1) - The birth of quango culture
The NHS is worth saving but first understand its wrong turns over the last quarter century. This episode traces a brief history of the UK National Health Service (NHS) with true stories illustrating how its quango culture was born.
NHS (Part 2) - £11bn, the quango & the fiasco
The NHS is worth saving but first understand its wrong turns over the last quarter century. With shocking true stories, this video traces a history of wastage and squander of tax payer funds in the NHS due to failed bureaucracies. It also highlights care gets perverted by an addiction to bureaucracy with repeated masterplan re-structures.
NHS (Part 3) - Setting unrealistic expectations
Let's get real. The NHS is worth saving and it must provide decent service. Most agree the NHS is overstretched. There are two sides to that. Not enough resource or asking too much. Does it have to out-perform the fanciest luxury private hospital in the world? No. This episode reveals how politicians seeking to win elections, have spent two decades out-bragging each other about what they can get the NHS to deliver. This has raised public expectations to stratospheric levels and perverted the demands placed on the NHS, by stupidly commoditising care, which creates numbness in carers. To save the NHS understand its wrong turns over the last quarter century.
NHS (Part 4) - How litigation and data kills care
The NHS is worth saving but first understand its wrong turns over the last quarter century. This episode reveals how a growing sense of entitlement has spawned a litigation culture which canibalises the NHS. It also reveals how high quality care is sabotaged by management obsession with decision making driven exclusviely by data mania, targets and a bottom line business focus; all of which ignore unmeasurable soft factors.
NHS (Part 5) - How NHS staff morale got destroyed
The NHS is worth saving but first understand its wrong turns over the last quarter century. Everyone knows that NHS staff shortage is a huge problem. Many focus on how to get staff in. This episode reveals why so many staff leave and hints at how to bring them back. Big money, big data and big restructures are all rational approaches to the problem which have been tried and failed. So what could it be? The answer is emotional Intelligence. Watch...
